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Agents 101Workshop manual

Job 01

Muse negotiates a lower internet bill over live chat

Source
Post on X
Posted

Home / Bills and subscriptions / Job 01

1.0 The job

Todd Saunders asked Muse to use Verizon Fios's website chat and negotiate a better price. The Verizon agent first said he already had the lowest price, so he told Muse to "push harder," and Verizon came back with a better offer. He reports saving $180 a year and says he'd never have had the patience to sit in that chat himself.

2.0 The fault

Owners overpay for internet and phone service because haggling with providers takes too much time.

3.0 Caution

The first offer was "you are already at the lowest price." He had to tell Muse to push. Stay close enough to approve a new price before anyone agrees to a contract.

Meta Muse can click around and use your accounts when you let it. Before it spends money, sends an email, or publishes something, decide if that step needs your OK.

4.0Try the job

The original post did not include the exact wording they used. The story still shows the job. Describe your own version the way you would brief a new hire, and stay nearby while it works.

5.0 Where it came from

Post on X (opens in a new tab), dated .

Added to Agents 101 on . Dollar amounts are the original poster's, not an audit.