Job 24
An agent handles follow-ups, reminders, and invoice chasing
- Tools needed
- Other
- Job type
- Customers and follow-up
- Source
- Posted
Home / Customers and follow-up / Job 24
1.0 The Problem
Follow-ups, reminders, and invoice chasing slip when the owner is busy, which costs reviews, wasted trips, and cash flow.
2.0 The Agent's Job
A Reddit user who runs a field-service business with about 15 employees describes eight months of agent jobs: post-job follow-up emails, inbox triage, appointment confirmation texts, and staged past-due invoice reminders. By their account, Google reviews rose from about 2 to 8-10 a month, no-shows fell from about 12% to 3%, average days-to-payment fell from about 34 to 19, and they save 10-12 hours a week. They also say automated lead screening and social posts flopped because customers could tell it wasn't them.
3.0 Caution
The same owner says follow-ups and reminders helped, and that automated lead screening and social posts flopped because customers could tell it was not them. Automate the reminder. Keep the parts that need your voice in your voice. The numbers are their account of eight months, not an independent audit.
When the tool isn't named, copy the job, not the brand. Keep your own voice on anything a customer will read.
4.0Try the job
The original post did not include the exact wording they used. The story still shows the job. Describe your own version the way you would brief a new hire, and stay nearby while it works.
5.0 Where it came from
Reddit (opens in a new tab), dated .
Added to Agents 101 on . Any dollar amounts are what the original person said. We did not check them.